A satisfied consumer is more valuable than gold! Because of globalization and more interchangeable products, outstanding customer service has become the most crucial distinguishing feature. Keeping track of the multiple communication channels and diverse customer information, on the other hand, is an ever-increasing difficulty for service professionals. Here, assistance from digital service solutions is possible. They facilitate professional and automated ticket handling, for example, helpful customer support representatives in maintaining a constant overview with real-time analysis, and offer helpful insights to optimize customer service experiences. A comprehensive solution for all corporate customer service activities is created by SAP Service Cloud, [...]