SAP Customer Relationship Management
Cross-industry and industry-specific business processes to define and deploy consumer strategies on an open adaptable technology platform powered by SAP NetWeaver.
SAP Service Cloud Version 2
Collaborative tools and knowledge repository for service agents to have customer information on their fingertips to speed customer issue resolution along with secure data transfer capabilities.
SAP Service and Asset Manager
Improve first-time resolution rates and customer satisfaction with guided workflows on asset management, customer and asset master data, and on-time processing of service work orders.
SAP Field Service Management
Schedule and assign work to the workforce in the field, tracking their task progress real-time and maintain a comprehensive database of customer assets and feedback on field personnel.
SAP Multiresource Scheduling
Identify resources with ease and assign them to demands with automated resource planning, optimized daily assignment planning, and integrate with mobile devices to track assignments.
SAP Contact Center 365
A Communications Platform as a Service with omnichannel interaction routing, historical data on customer interactions, and real-time monitoring of service calls for faster resolutions.