Leap into SAP Excellence with KaarTech’s AMS Offering

The client faced challenges with SAP system performance and downtime. The solution proposed includes comprehensive SAP maintenance and support services, focusing on system health checks, performance tuning, and proactive issue resolution.

December 15, 2025

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Client overview

The client, a prominent player in the retail sector specializing in home furnishings, operates globally, sourcing from diverse regions to supply a vast range of quality products to leading e-commerce platforms. With over 150 employees they offer stylish home decor, furniture, lighting solutions, and more, maintaining a commitment to quality and customer satisfaction. Their strong online presence and customer support exemplify their dedication to providing seamless shopping experiences, thereby reinforcing their significant position in the competitive retail landscape.

Solution offered

Prior to implementing SAP solutions, the client struggled with fragmented business processes, inadequate technological integration, and inefficiencies in operations. The solution involves deploying a robust SAP Application Management Services (AMS) framework. This includes using SAP modules for finance, sales, distribution, and warehouse management, integrated with third-party applications for comprehensive business process enhancement. The strategy is aimed at streamlining operations, improving incident management, and optimizing overall business performance through tailored SAP solutions, leading to improved productivity, cost savings, and a solid foundation for future technological advancements.

Business challenges

  • The staffing model, resource sizing, and SAP support services are based on a proposal valid for 30 days.

  • Tickets involving multiple modules will be considered as multiple tickets, depending on the number of modules involved.

  • All tickets need to be logged into SolMan for effective incident management.

  • Challenges in adapting to rapidly changing technological and business environments.

Business outcomes

  • Established a scalable support model, enabling the business to adapt quickly to future changes and expansions.

  • Enhanced application security measures and ensure compliance with industry standards, protecting critical business data.

  • Ensured system stability and optimized performance, leading to smoother operations and reduced system downtime.

  • Significantly reduced average resolution time for support tickets, enhancing user satisfaction and productivity.

The impact

  • 15% Reduction in Process cycle time.

  • 10% Cost savings through resource utilization.

  • 20% Decrease in system downtime.

  • 20% faster and more accurate report generation.