Sourcing & Procurement
Ease of use in PR creation Integrate Purchase Requisition creation into new or existing workflows easily without any technical supervision Reduce the workload of the Purchaser
Sales
Reduce manual work to create customer down payments The bot can simplify the creation of payment plan Reduce manual effort: An employee can concentrate on more important tasks Increase efficiency: More sales inquiries entered into the system at the same time Eliminate human error
Project Management
Speeds up the time taken to update Project Attributes Increases efficiency for the Project Manager Increases Project Data Accuracy Increases the speed of transformation by utilizing Intelligent bots and eliminating repetitive, time-consuming tasks Efficient methods reduce input time with minimal user intervention. Automation framework can be extended to multiple business scenarios
Finance
Reduce manual effort – an employee can concentrate on more important tasks Increase efficiency – more sales inquiries entered into the system at the same time Eliminates human error Mailbox monitoring for new files to process Automatic upload of the file into the proper FIORI Application Trigger the automation for Cash Application
Best in class Continual Service Improvement (CSI)
CSI focusses on improving the efficiency, maximizing the effectiveness and optimizing the cost of services. CSI is integrated throughout the lifecycle. CSI identifies and implements improvements to the IT services
Robust SLA Matrix – Ticket Response and Resolution
P1 Incident – Complete Production Down/Severe Business Impact P2 Incident – Degraded Performance (Example: Network Link flapping/Server running slowly) P3 Incident – Service Requests (Add mailbox/Send some report/any enhancements required) P4 Incident – Minor interruptions in normal operations or defective function that is not required daily or used infrequently
Effective Problem Management
The process of identifying and managing the causes of incidents on your IT Infrastructure
Enhanced Change Management
Change management is a systematic approach to handle your IT’s transition aligning with your organization’s goals, processes, or technologies. The purpose of change management is to implement strategies for effecting change, controlling change and helping people to adapt to change.
Improved Incident Management
Actions taken by us for your organization to analyze, identify, and correct problems while taking actions that can prevent future incidents in your IT Infrastructure.
Operations
Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater. Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction. High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption. Meets SAP Store recommended Service Levels This product meets SAP Store-recommended standards for support levels and turnarounds.
