SAP Hybris Cloud for Customers (C4C) Telecom Company Case Study

SAP Hybris Cloud for Customers Telecom Company Case Study blog will talk about the business situation of a leading telecommunications company which operates across the Middle East and Africa providing mobile voice and data services to over 46.9 million.

Furthermore, how Kaar Technologies with its prior experience in implementing various SAP modules for the major clients in the Middle East & the rest of the world, proposed Hybris Cloud for Customer as the best fit solution for the client to cater to all the current and future business requirements.

SAP Hybris C4C

The client operates in Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, South Sudan, Lebanon and  Morocco. Due to the large size of the client’s global operations and an extensive team of more than 80 sales representatives, the client needed a solution to streamline its sales and marketing activities.

Before: Challenges and Opportunities 

  • The entire activities management, vision execution & market intelligence was not automated
  • Sale operations were not having consistent alignment towards visit planning
  • Lack of sales operations which resulted in an impact on sales engagement
  • Lack of real-time visibility for reliable decision making

Why SAP Hybris Cloud for Customers?

  • SAP Hybris Cloud for Customers (C4C) is a cloud solution to manage customer sales, customer service and marketing activities efficiently
  • One of the key SAP solutions to manage the customer relationship
  • Hybris Cloud of Sales help the sales team perform better as it provides the right solution, from planning territories and quotas, managing customer pipeline, building solid forecasts and benefit from insights and reporting in real-time
  • The solutions will encompass 100+ internal end users, 5,000+ investors (existing and new investors)

After: Value-Driven Results

  • Kaar Technologies proposed SAP Cloud for Customer – sales Implementation to overcome their business issues
  • Designed from the grounds to help customers to increase sales effectiveness, respond better to customer requests and engage with them
  • A ready-made “Visiting” solution (a solution model to the sales department)
  • A custom app for visit functionalities along with geo-coordinates from google

You can download the full SAP Hybris Cloud for Customers Telecom Company in Kuwait Case Study.

Furthermore, if you are looking to adopt SAP Hybris Cloud for Customers and require a consultation on the licenses or implementation, send me an email at We will get back to you within one business day.


Savitha Babu

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Comment ( 1 )
  1. Harry Clarke
    February 24, 2020 at 4:48 pm

    Really nice and amazing post. I got to know new things about SAP Hybris Cloud for customers. Thanks for sharing this information with us.

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