Best in class Continual Service Improvement (CSI)
CSI focusses on improving the eﬃciency, maximizing the eﬀectiveness and optimizing the cost of services. CSI is integrated throughout the lifecycle. CSI identiﬁes and implements improvements to the IT services
Robust SLA Matrix – Ticket Response and Resolution
P1 Incident – Complete Production Down/Severe Business Impact P2 Incident – Degraded Performance (Example: Network Link flapping/Server running slowly) P3 Incident – Service Requests (Add mailbox/Send some report/any enhancements required) P4 Incident – Minor interruptions in normal operations or defective function that is not required daily or used infrequently
Effective Problem Management
The process of identifying and managing the causes of incidents on your IT Infrastructure
Enhanced Change Management
Change management is a systematic approach to handle your IT’s transition aligning with your organization’s goals, processes, or technologies. The purpose of change management is to implement strategies for effecting change, controlling change and helping people to adapt to change.
Improved Incident Management
Actions taken by us for your organization to analyze, identify, and correct problems while taking actions that can prevent future incidents in your IT Infrastructure.