Companies everywhere want to transform their IT organizations from mere providers of technology into strategic business partners, fully engaged with the overall organization to satisfy corporate aims. To achieve this transformation, IT needs to treat the business it serves as a customer. This requires a steady focus on quality, transparency, cost management, and customer satisfaction.
The SAP IT Service Management application (SAP ITSM) enables your IT organization to execute and manage IT services in a way that meets business needs while minimizing costs. To reduce costs and increase your IT organization's contribution to overall business goals, SAP ITSM enables your organization to control:
IT service management processes
SAP ITSM supports the business processes that enable you to run every aspect of your service desk operations – from managing incidents and problems based on service level agreements, to properly implementing infrastructure changes to eliminate any negative user impact.
Integration with SAP ERP
Built-in integration with SAP ERP enables SAP ITSM to offer IT organizations valuable ERP functions, such as asset management and accounting, procurement, and human resource management. Plus, the functions can be expanded to support IT service processes, such as IT asset requisition and working-time management.
Verified for compliance with the ITIL best practices, SAP ITSM facilitates adoption of ITIL best practices by IT organizations, enabling them to meet evolving business goals.
Kaar has excelled at SAP ITSM solutions, enabled organizations to best manage their IT services. We provide end-to-end SAP ITSM solutions.