Customer service centers face a difficult dilemma. They’re viewed as cost centers with little or no tangible contribution to revenue, but they’re under pressure to reduce costs without negatively affecting customer satisfaction. That’s tough to achieve with today’s tight IT budgets. Kaar Consulting team can help with SAP Interaction Center Service Select, a package of services that helps you implement the customer interaction center in SAP Customer Relationship Management (SAP CRM) quickly with lower cost and lower risk. By building tools and methods around SAP Best Practices for CRM, SAP Consulting has developed an accelerated implementation approach. With a predefined scope, resources, and duration, SAP Interaction Center Service Select makes projects shorter, lowers project risk, and increases satisfaction for project stakeholders. The result is a lower total cost of ownership and a shorter time-to-value.

The flexible, integrated framework of SAP Interaction Center Service Select easily connects with existing investments in SAP solutions. Key capabilities include the agent desktop, a help desk, and complaint management. The agent desktop provides a comprehensive view of customers and access to all functions needed to support customer interactions like:

		Customer Identification
		Business process support for sales & services transactions
		Knowledge managementt
		Integrated email editor
		Universal inbox