IT Service Desk | Kaar Technologies

IT Service Desk

Job ID
IT-SD / IT /12/15
Location
Job Role
General Administration
Qualification
  • Qualified UG -Any Graduate - Any Specialization
Desired Skills
    Role/Business Title
  • Executive / Sr. Executive IT
    Eligibility Criteria
    • Not less than 2.5 years of relevant experience in IT
    Skill Sets:
    • Service desk ticketing tool.
    • MS Windows OS
    • O365, MS outlook, MS office tools
    • ITIL processes
    • Laptops, desktops and printers maintenance skills
    • Basic networking (LAN, WiFi, VPN)
    • Patch updates, AV updates
    • Customer response skills
    • Verbal / written communication skills
Job Type
Permanent
Job Description
  • SPOC to receive IT service requests and complaints from end-user, the complaints can be thro walk-in, e-mail, service desk ticketing tool telephone calls or thro IM/chat services.
  • Responsible to register the call in the service desk tool and send the response to the end-user with the status
  • Takes Ownership on each respective ticket till get resolute
  • Responsible to follow-up with both the internal and external stakeholders to smoothen the resolution process
  • Owns the ticket and Escalates / re-assign the ticket to the next level and follow-up to get the resolution within the agreed SLA
  • Responsible to Monitor and report the daily status of service desk performance
  • Responsible to repair the problematic EUT devices (laptops, printers) and kept the stock as per the business requirement
  • Works in flexi-hours to align with the geographical business / user’s and time zone requirements.
  • Responsible to ensure base-line configuration in all end-user systems and update patches / hot-fixes and Antivirus.
Experience
  • 3 to 4+ years of similar experience of handling 300+ systems
No. of Vacancies
2