Challenges faced by CIO’s to run their On-premise Data Centers

On-premise Data Centers (on-prem) are deployed in the most conservative way possible. You must acquire servers, install operating systems and other hardware. But, all this infrastructure resides within the four walls of your datacenter or enterprise. You can reach out and physically handle them. The point is, you are responsible for them, at least to some degree.

I dedicate this blog to all those the CIO’s and CXO’s who handle IT Infrastructure across industries in various parts of the world. These challenges are faced not only by my peer group and customers who are running IT infrastructure for the past couple of years but are also resonated in few of the DevOps books I have come across.

Image result for data center

Several organizations face the same challenges when it comes to running IT operations in their on-premise datacenter. The Key tasks that every IT organization does day-in and day-out can be categorized into 4 types as listed below:

Business Projects

Business Projects are the lifeline of any organization. These are the tasks that bring in revenue to the enterprise. They are basically managed by the Project Management Office (PMO).

IT Projects

Tasks related to Internal IT Projects such as Capacity upgrade, Audit compliance review and closing the gaps, etc.

 Operational Changes

Security patches, Firewall policy maintenance, Firmware upgrades and OS upgrades are some of the other critical functions that should be performed.

Surprises

And finally, surprises do pop up in every industry. IT industry is no different. IT guys burn their midnight oil in case of unplanned tasks and priority tickets. They in turn less productive in the other 3 tasks.

For your information, Whatsapp’ing does not fall under any of these categories.

Challenges in running On-Prem

The real challenge for IT operations is the 2nd, 3rd and 4th categories. No one realizes the existence of IT department until the Network connectivity is down. No matter what challenge you have internally, you must keep the lights ON.

You should size your hardware capacity to be prepared for feeding the peaks like Monthly payroll systems (which requires huge compute power only at the end of the month) and Adhoc demands from the Business Projects. Most of the times these additional compute and un-utilized storage end up eating the yearly IT spend.

You need numerous technical resources (system engineer, network engineer, security consultant, etc.) with product specific experience or a multi-skilled techy to manage your Infra. Either way, it shoots up the operational cost. There may be a superstar in your lean team (key resource), and when he goes on a vacation most of the important tasks goes for a toss.

You may need to keep an eye on the changing management processes, audit the changes periodically for any deviations. You might even end up missing the firewall renewal date due to poor asset management. In addition, you must also spend on testing the patches and then deploy it to production. Few organizations don’t prefer auto-upgrade from the Internet, so they miss out on the latest security patch releases. 15 minutes spent on upgrading the patch can save hours of regret later.

So, when you’re awake continuously for 3 days and you hear from your team working on the priority ticket say, “the work is still in progress”, you might even consider switching your job to a Wild Life Photographer.

But there is a simpler solution. To get additional information or expert advice on the same, Contact us here.

Rajagopal

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